FAQs – Page 2

My account is unavailable. What can I do?

There are many reasons for your account to be unavailable, such as: 1. Self-deactivation. In this case, we suggest you register a new account 2. Deactivated due to terms and condition violation 3. Due to security reasons, we temporarily locked your account to protect your information. Note: Check your email inbox. You may have missed important information regarding your account sent by Adels Store.

How do I find my account?

Please visit: My Account Page

Can I add multiple email addresses to login to my account?

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from "My Account" page.

I have forgotten the password to my Adels store account. How do I access it?

Visit the My Account link to get to the login page.
Enter your registered email address and click Proceed.
Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

How do I Sign In?

To sign into your account, please make sure you enter the correct registered email address and password. Your password is case sensitive, so please check if your keyboard's Caps Lock light is on and also make sure there are no extra blank spaces in the password. Other solutions may include: 1. Delete cookies or change your browser 2. Try the Password Retrieval process 3. If you encounter an error message saying, “Sorry, you are not authorized to sign into this account”, please contact our customer service team Note: check your email inbox. You may have missed important information regarding your account sent by Adels Store.

How do I Create an Account on Adels Store

Please visit the My Account Page to create an account, or Simply add the products you want to buy and at the point of checking out you wil be able to create an account. Note: Make sure you enter the correct email address, and don’t forget to check your junk or spam folder if you don’t receive the verification email. Our system currently only recognizes characters from the English alphabet.

Can I know how my information is used?

Please visit the pages below to understand our data use policies and our terms and condition of use. Check our Privacy Policy page Check our Terms and Condition page

What happens if what I purchase is not what I saw?

SHOPPING ON ADELS STORE IS SIMPLE AND FRIENDLY WITH OUR EASY RETURN AND REPLACEMENT POLICY. IF WE DELIVERED A DAMAGED, WRONG, DEFECTIVE, OR MIS-MATCHED ITEM, YOU CAN INITIATE A REPLACEMENT WITHIN 5 BUSINESS DAYS AFTER DELIVERY. JUST FOLLOW THE STEPS BELOW.

1. Initiate a return through our support representative using our contact link.

2. Send it through the designated courier company sent to you during your conversation with a support representative!

3. A replacement of the same product you order will be shipped back to you within 1-10 business days after we received the returned product.

How can I make Payment for my Orders?

We have made it possible to make payments by credit card or bank transfer. After your order is made, the invoice will be sent to the email used while creating your account with the options available for payment.

Account FAQs

Frequently Asked Questions